If you experience any kind of delays what so ever you should not hesitate to contact us immediately on the following number:
+44 (0)751 501 3323 (Available 24 Hours) or on our office number +44 (0)191 260 5333
If you experience any kind of delays what so ever you should not hesitate to contact us immediately on the following number:
+44 (0)751 501 3323 (Available 24 Hours) or on our office number +44 (0)191 260 5333
Safeguarding Policy for under 18s
It is our responsibility to treat all of our international and foreign students as ‘vulnerable’, but especially the under 18’s in our care.
We must ensure that students’ time here is as safeguarded as possible. All staff involved with children will be checked through the Disclosure & Barring Service and will have to sign a Children’s Act Declaration form (suitability declaration).
If hosts provide accommodation for under 18s, we request that the host is also checked by the Disclosure & Barring Service. This allows the school to check if they have a criminal record.
We also require the host to fill in a Children’s Act Declaration form (suitability declaration) to declare they are a safe person to work with children, and that there is no reason why we should not use them as a host. Section 70 of the Children Act 1970 states that it is illegal for a person to make any untrue statement in this notice or give false information which he/she knows’ to be false or misleading.
All year round we organise weekly activities for our (Adult) students. During the Junior Summer School and for closed Junior groups, we organise a full leisure programme with daily activities in the afternoons and day trips in the weekends or as requested, as part of the course package.
It is our policy here at Newcastle International School of English to adhere to the supervision ratios set down by The 1998 DFEE publication Health and Safety of Pupils on Educational Visits.
They are as following:
Younger than 8 years old: 1:6
8-10 years old: 1:10 – 15
11+: 1:15 – 20
While we will always follow these guidelines, we have always had more staff supervising on leisure activities. This especially applies to our outdoor activities, as our international students are classed as ‘vulnerable adults’ we consider it our duty of care to ensure that ratios are exceeded in order to provide a safe environment for our students whilst they are in our care, particularly in the case of the under 16’s. These ratios also apply to junior students staying in residential accommodation.
We will always use our first aid trained staff on leisure activities in case of any medical emergency, and we find it helpful to use student welfare representative to assist on activities outside of the school as they are usually the first port of call with students who have any issues. Students also spend a lot of time with the student welfare representative discussing and planning the leisure activities. The teachers are involved with the students as they also are able to communicate well with our students and have excellent professional rapports with them.
We have declaration forms to be signed by the parent/carer before the start of the course, to ensure we know their wishes with regards to their child leaving our school premises during break time, before and after school, and for the journey between accommodation provider and the school.
Unless specifically stated by the parent/carer, the students are not allowed to leave the school during break time without supervision. During the break time the students are supervised at all times, and there are staff members on each floor in the school building who also take responsibility and make sure the students don’t leave the premises on their own.
If the parent/carer agrees that the student can make their own way between school and the home stay address, we either place students as close to the school as possible or with a host with good public transport connection who is able to walk the student to and from their stop. All hosts providing home stay for under 18s are instructed to accompany the student at least during their first journey to and from the school, so that they can get familiar with the route.
If the parent/carer does not agree to this, we can arrange transport for the student.
This can be collection/drop off by coach for groups, or taxis for individuals.
Drivers for both of these options will always have been DBS checked too.
Students under the age of 16 will not be taught alongside students who are over 18. Likewise with afternoon and evening activities we will not permit the under 16’s to mix with the over 18’s.
There will be occasions where in – house school activities will involve all age ranges but they will always be supervised and we have the benefit of a CCTV system which covers the communal areas.
It is our responsibility to ensure that any unaccompanied juniors are met at the destination airport and received in an appropriate manner. We use a member of staff who is DBS checked to collect the junior student(s) and they will be delivered to either the school or the home stay host.
For group arrivals, we use a coach driver who has also been DBS checked.
Home stay host’s responsibilities
We require that the host is able to bring the student into school on the first day, and show the student how to use the public transport. If possible, we ask them to walk the student to and from their stop. We request that the host is at home when the student returns from school.
Outside of school hours we require that the host takes full responsibility for the supervision of the student (s) in their care.
We would like to make it known to home stay hosts that at no time are the students allowed to venture out on their own unaccompanied. We require that the host accompanies the students in any activities that are reasonable and they wish to pursue.
We understand that the junior student may want to meet with friends or even spend some time alone and this may result in a disagreement, we would ask you to refer to our ‘unhappy in home stay procedure’ and in this scenario the school will do all that it can to assist you in meeting the supervision needs of the junior student.
We require the host to contact the school if there is to be a change in circumstances; we need to ensure that the home stay accommodation is a safe environment for the age and type of student. We need to know about changes such as if there is a possibility of the host taking on a student or a non-student occupant who is over the age of 18, and we also need notifying if they are considering taking on another student from another school who has the same language as one of our students already housed there, as this can be conflicting with the student’s best interest.
Home stay families should arrange a curfew time with student under 18 years old to ensure that they are appropriately supervised. The school advises that the latest this should be set for is 7pm. If the school has arranged an evening activity that will run past the curfew time, the school will notify the home stay family in advance.
We require the parent/carer to complete our medical consent form with the medical details of their child. It is important for the school to know if a child has any behavioural or emotional problems. This will not affect how they are treated here at the school; it is beneficial for both the child and ourselves to have this information so that we can best accommodate them.
We have trained first aiders available every day, so if a student was to suffer a minor injury, they can be treated on site.
We require emergency contact details from the parent/carer, so that we can contact them in case of an emergency. Our Managing Director (Joanna Chung) is in charge of our emergency phone, which can be contacted 24/7 by students, home stay providers or carers. They can also contact the school reception during office hours (Monday to Friday).
We have a ‘no show’ procedure within our policy for absent students but we need to be more targeted and focused in our duty of care to under 18’s.
Firstly if a student under the age of 18 is absent without leave we would record their absence in the daily register.
It would be the responsibility of the Director of Studies (Magda Lesniak) to make contact with the student, by means of
If we have not made contact with the student in a 24 hour period we will contact the police to register the student as missing.
That is our duty of care to under 18’s to ensure that we are doing all that we can to protect them whilst they are in our care.
We require that whilst they are in the care of their home stay providers that they still have some level of control, the home stay provider has ground rules for each individual student and of course they will be adapted for under 18’s i.e. curfew’s etc…
Although students are responsible for their behaviour and safety, whilst they are unaccompanied we will have done all that is possible to advise the student on life in the U.K and on how to behave and where to frequent.
We require all students to agree to the terms and conditions of their stay at our school and also to sign our Equal Opportunities Policy and Health and Safety Policy statement which states that they will not mistreat any other student or teacher.
At any time, students can discuss matters of concern with the Welfare Officer (Lucia Tkacikova) or the Welfare Manager (Joanna Chung). The Welfare Officer will also make it her duty to check the student’s well being on a daily basis, not only when the student approaches her.
Joanna Chung is our Designated Safeguarding Lead. If anyone has a cause for concern about the safety of a child, they need to inform the DSL and complete a cause for concern-form (available in the office of the DSL).
The managing director (Joanna Chung) is responsible for ensuring that the Safeguarding Policy is adhered to.
Last reviewed on 14/12/2015
Next review date: 14/12/2016
Newcastle International School of English has a specific responsibility to each of its students under Duty
of Care Legislation.
This of course partners with Health and Safety Legislation and also Equality and Diversity Legislation, but it is our responsibility to produce a document in which students understand the area of confidentiality and data protection and our responsibility as a school and also an employer.
Any individual who provides information in confidence must bear in mind that in certain circumstances Newcastle International School of English may owe a duty of care to an individual/s that cannot be discharged unless the management takes action on the information that was provided in confidence.
For example where the information concerns potential harm to the individual or to others NISE must weigh the duty of confidentiality against that potential harm.
It may not be necessary to pass on the individuals name at first but identify whether the information received is actually significant to breach confidentiality. (Concerns for confidentiality need not, and should not, prevent communication that is necessary to help students in difficulty).
It is in NISE’s best interests to act at all times in the most appropriate manner and with the upmost discretion. When a disclosure has been made to any member of staff and that member is dually alarmed they must pass this information over to the head of their department and discharge their involvement.
It is then the head of department’s responsibility to report the information to the Operations Director who will then make an informed decision on what to do with the received information but they must act lawfully and with integrity.
We must protect ourselves as an organization and take the necessary steps to pass on the duty of care to the relevant department to deal with the information received. It is essential that we eliminate all risk from NISE so that we can function legally and with a clear conscience and know that any individual who poses a risk is dealt with accordingly and no longer a risk to students and staff or themselves.
In the situation where a student is at risk we must ensure that we can do all that is possible to assist that individual in making informed decisions but in the given scenario where the information crosses lawful boundaries we must take matters into our own hands and follow the steps as previously stated.
Promises of confidentiality
When certain information has been received we at Newcastle School of English must not give assurances of confidentiality to those who wish to divulge the information. It may be necessary to say that certain information may be shared with others who need to know it and that if this is the case it will be carried out with the upmost discretion.
Duty of Care Procedures
It is essential for Newcastle International School of English adhere to this policy and procedures
to protect not only the individual who the issue was raised with but also the Schools operational
procedures. NISE take a serious professional and lawful approach to any information that raises
concern over a student’s welfare and also the welfare of other students.
Writen notice must be given if the student wishes to cancel the booking.
The administration fee of £60.00 is non-refundable under any circumstances.
Cancellation policy before course start date:
If a student cancels a booking with more than 2 weeks notice, the School will give the student a credit note equal to the paid fees.
If a student cancels a booking with less than 2 weeks notice, the School will give the student a credit note of 50% of the paid fees.
The credit will remain valid for courses taking place within 12 months after the date of issue of the credit note. The credit note is not transferable to any other person.
Accommodation is non refundable.
If the student cancels the course because the application for a Student Visitor Visa has been refused, the student will need to provide documentary evidence from the relevant embassy before any refund can be considered, and must return the letter of enrolment. Once we have received a copy of the visa refusal letter, including the date of refusal, plus our original letter of enrolment, at least 7 days prior to the start date we will refund the already paid fees except the administration fee. If NISE receives the original form given by the embassy less than 7 days before the start date, a cancellation charge equivalent to 1 week course fees and accommodation will be deducted from the refund.
If the student has booked and paid through an agent, the refund will be made to the agent.
Cancellation policy after start date:
Tuition fees for early departures, absences, misconduct or illness once the course has started are not refundable.
Fees are non-transferable. This means that the fees cannot be transferred to another person.
It is advisable that all students take out their own personal insurance to cover any unforeseen circumstances.
Cancellation by the School:
Sometimes it is agreed between the School and a student that it would be beneficial for the student to be moved to another School course. When this happens only a course of at least equivalent cost will be offered by the School.
The School reserves the right to cancel a course, or make changes to course arrangements, without liability, if forced to do so for reasons beyond its control. If this happened, the School would seek to offer alternative agreements or dates.
If the School cancelled a course booked and paid for by a student in accordance with these terms other than for reasons beyond its control, and did not offer an alternative acceptable to the student, the School would pay compensation as follows:
Newcastle International School of English values and recognises the social and cultural diversity in which it operates and seeks to promote equality, and respect the dignity of all staff and those individuals to whom it provides services. The School aims to provide conditions which encourage everyone to participate in learning and actively combat harassment.
Newcastle International School of English has a fundamental belief in the right of everyone to
be treated with dignity and respect, regardless of:
• disability/learning difficulties
• ethnic origin
• marital/civil partnership status or domestic responsibilities
• religion or belief
• sexual orientation
• socio-economic background
• health(including mental health)
The Equality and Diversity policy covers all members of our school Community.
The policy affirms its commitment to the current, and any subsequently enacted legislation
governing equality, in particular:
• The Rehabilitation of Offenders Act 1974
• Sex Discrimination Act 1975
• Race Relations Act 1976
• Equal Pay Acts 1970 and 1983
• Disability Discrimination Act 1995 and 2005
• Data Protection Act 1998
• Human Rights Act 1998 2 of 3
• Sex Discrimination (Gender Reassignment ) Regulations 1999
• Race Relations (Amendment) Act 2000
• Special Educational Needs and Disability Discrimination Act 2001
• Employment Equality (Religion and Belief) Regulations 2003
• Employment Equality (Sexual Orientation) Regulations 2003
• Equality Act 2006
• Equality Act (Sexual Orientation) Regulations 2007
Everyone has a responsibility to give full and active support for the policy by ensuring:
1.1 The policy is known, understood and implemented
1.2 Their behaviour at all times takes into account the sensibilities of others
1.3 Everyone is treated with respect and dignity
1.4 Behaviour not in accord with the equality policy is challenged
All teaching staff are responsible for:
1.5 Promotion of equal opportunities on their courses and through relations with students, staff and members of the wider community
1.6 Making sure the curriculum covers different aspects of cultural differences and deals with
possible problems of discrimination making students understand and value diversity
1.7 Ensuring that materials used in teaching are relevant and accessible to a diverse range of student, which also meets their specific needs and are free from sexist, racist and other discriminatory assumptions 3 of 3
Actions to Implement and Develop Policy
An Action Plan will be prepared each year by the Head of Administration and submitted to the
Operations Director for approval. The Action Plan will include specific targets to be achieved
and take account of:
Newcastle International School of English’s goals and targets
1.8 Legislative requirements
1.9 Issues raised by staff and students
1.10 The needs of the community in which the school is based
1.11 Positive action to achieve a continuing increase in standards
Monitoring and Evaluation
Newcastle International School of English will monitor and evaluate achievement in respect of equal opportunities by taking the following actions:
1.12 Gathering statistics about staff and students, analysing the statistics, identify any issues
arising and make proposals for specific actions to address any inequalities
1.13 Preparing and delivering an agreed Action Plan each year to develop equality
1.14 Ensuring marketing, recruitment and selection procedures and training conform to equality requirements
1.15 Ensuring curriculum and course design takes account of equality issues
1.16 Reporting regularly on equality and diversity to the Operations Director
1.17 Keeping staff and students regularly updated in respect of equal opportunities issues
1.18 Monitoring progress with improvements to physical access
2 Related Policies
• Race equality policy
• Harassment policy
• Anti bullying policy
• Disability equality policy
• Gender equality policy
Disability Discrimination Act 1995
Code of Practice 2006
What is the duty to make reasonable adjustments?
The duty to make reasonable adjustments is a legal responsibility under the DDA. It applies to people such as employers, service providers and education providers and is intended to make sure that disabled people do not face substantial difficulties in employment, education or when using services. Failure to make reasonable
adjustments can be a form of discrimination and is unlawful.
The DDA defines a reasonable adjustment as a reasonable step taken to prevent a disabled person suffering a substantial disadvantage compared with people who are not disabled. In the case of employers, for example, the duty applies to any disadvantage caused by a provision, criterion or practice applied by, or on behalf of, the employer, or any physical feature of premises occupied by the employer.
A ‘substantial disadvantage’ is one that is not ‘minor’ or ‘trivial’.
The term ‘provision, criterion and practice’ covers an employer’s policies on offering
work, terms and conditions, managing and dismissing staff, and the way in which
these are carried out.
Disability in education
It is unlawful for education providers to treat you less favourably for a reason related to your disability or to fail to make reasonable adjustments to prevent you being placed at a substantial disadvantage. It is against the law for education providers to discriminate against you in the following areas:
• Admissions (including placing requests)
• The curriculum, teaching and learning and other services which are provided wholly or mainly for students – including school trips and outings, school sports, leisure facilities and school meals, libraries and learning centres, work experience and student accommodation
• By excluding you from an education institution or course. The duty on Post-16 education providers to make reasonable adjustments includes the provision of auxiliary aids and services, and removing or altering physical features.
The Disability Rights Commission has written and produced a revised Code of Practice concerning new duties (under the provisions of the Disability Discrimination Act 1995 and associated regulations) upon providers of post-16 education and related services which came into force on 1 September 2006. The new duties aim to reduce inequalities experienced by disabled people in relation to post-16 education. By doing this, it is expected that the educational attainment levels of disabled people will significantly improve and that this, in turn, will diminish inequalities disabled people experience in access to, and progression within, the labour market.
Statement of Intent
Newcastle International School of English is committed to equality of opportunity for disabled staff and students and aims to create an environment which enables them to participate fully in school life.
The school promotes equal treatment of disabled people. The Disability Duty requires that Newcastle International School of English, when carrying out their functions, have due regard to the need to:
• Promote equality of opportunity between disabled people and other people
• Eliminate disability related harassment
• Promote positive attitudes towards disabled people
• Encourage participation by disabled people in public life
• Take steps to meet disabled peoples needs, even if this requires more favourable treatment.
Responsibilities and implementation
The implementation of this policy is the responsibility of the staff at Newcastle International School of English and everyone in it. All staff and students have a personal responsibility to adhere to and apply this policy in their dealings with others.
Newcastle International School of English expects its entire staff to be aware of this policy and the related legislation, and to treat disabled people, whether students, staff or members of the public, fairly, with respect and in accordance with this policy.
Disability Disclosure: Student and Staff responsibilities
Disabled students are strongly encouraged to inform the school of any disability they may have, and to discuss this as early as possible. This will allow Newcastle International School of English to inform all staff and make sure the requirements the student needs are met to the best of our abilities. We will take all appropriate steps to ensure that a student who becomes disabled during their course has every opportunity to complete their course.
Staff: Application for Employment
Applications for employment from potential employees who have a disability will be considered against the same criteria for the post as applications from those employees who are not disabled. Discussions about any support requirements will be possible at every stage of the application.
Where the working arrangements or physical features of premises place a disabled applicant or employee at a substantial disadvantage in comparison with an applicant or employee who is not disabled, Newcastle International School of English will make every effort to make reasonable adjustments within available resources to help overcome practical effects of the individuals disability, we will take all reasonable steps to ensure that a member of staff who is or becomes disabled or whose disability increases during the course of their employment are where reasonably practicable, given every opportunity to remain in their existing
Newcastle International School of English will provide information and training to increase awareness among staff and students of this policy and of disability issues and requirements. Also to give confidence and practical skills to those who will be working at different levels with students and staff who have a disability.
Newcastle International School of English – Aims
The aims are to ensure that
• All staff and students engage in developing an inclusive environment within the school
• Information about the school is accessible to all students and staff, including those with a disabilities
• The needs of disabled students and staff, as identified through consultation, are included in the process of strategic planning and resource allocation
• Disabled students and staff have access to the appropriate support
• The views of the individual student and members of staff are taken into account at all times when their requirements are being assessed
• Members of staff working with disabled people, either as colleagues or as students, have appropriate information, support and access to staff development opportunities
• Information relating to disabled students and staff is held in a confidential manner consistent with the schools data protection and confidentiality policies.
Everyone has rights with regard to how their personal information is handled. During the course of our activities we will collect, store and process personal information about our staff, students and any other activities i.e. direct marketing in which information is gathered. We recognise the need to treat it in an appropriate and lawful manner.
DATA PROTECTION PRINCIPLES
Anyone processing personal data must comply with the eight enforceable principles of good practice. These provide that personal data must be:
(a) Processed fairly and lawfully.
(b) Processed for limited purposes and in an appropriate way.
(c) Adequate, relevant and not excessive for the purpose.
(e) Not kept longer than necessary for the purpose.
(f) Processed in line with data subjects’ rights.
(h) Not transferred to people or organisations situated in countries without adequate
PROCESSING IN LINE WITH DATA SUBJECT’S RIGHTS
Data must be processed in line with data subjects’ rights. Data subjects have a right to:
(a) Request access to any data held about them by a data controller.
(b) Prevent the processing of their data for direct-marketing purposes.
(c) Ask to have inaccurate data amended.
(d) Prevent processing that is likely to cause damage or distress to themselves or anyone
DEALING WITH SUBJECT ACCESS REQUESTS
A formal request from a data subject for information that we hold about them must be made in writing. A fee is payable by the data subject for provision of this information. Any member of staff who receives a written request should forward it to the Data Protection Compliance Manager.
NEWCASTLE INTERNATIONAL SCHOOL OF ENGLISH: RESPONSIBILITIES
You are entitled to know what information NISE holds and processes about you and why. NISE must obtain consent from you to process your information. NISE will make arrangements to advise you of any processing or held information regarding yourself. An explanation of the information that is being processed will be given to yourself and what the information is deemed.
Use of email/www: Newcastle International School of English cannot guarantee the security and confidentiality of email.
The school maintains logging systems for management purposes, including statistics and for the investigation of possible disciplinary matters.
Newcastle International School will issue an Acceptance Letter confirming details of your course and accommodation. The place is guaranteed once we have received the full payment or at least 75% of the course fees.
All fees are payable in Pounds Sterling (GBP) and payments can be made as it follows:
Important: We do not accept payments through Western Union or Money Gram. We can send letters by special delivery service (DHL) at extra cost.
Cancellations and Refunds
Cancellation Policy – before course start date
Written notice must be given at least four weeks in advance for booking cancellations. The administration fee of GBP 60.00 is non-refundable under any circumstances.
If a student cancels a booking with more than 2 weeks’ notice, the School will give the student a credit note equal to the paid tuition fees only to be used within twelve months. One-week accommodation fees will be deducted as well.
If a student cancels a booking with less than 2 weeks’ notice, the School will give the student a credit note of 50% of the paid fees to be used within twelve months. One-week accommodation fees will be deducted as well.
If the student cancels the course because the application for a Student Visitor Visa has been refused, the student will need to provide documentary evidence from the relevant embassy before any refund can be considered, and must return the letter of enrolment. Once we have received a copy of the visa refusal letter, including the signature of the visa section and date of refusal, plus our original letter of enrolment, at least 7 days prior to the start date we will refund the already paid fees except the administration fee. If NIS receives the original form given by the embassy less than 7 days before the start date, a cancellation charge equivalent to 1 week course fees and accommodation will be deducted from the refund.
Cancellation Policy – after start date
Tuition fees for early departures, absences, misconduct or illness once the course has started are not refundable.
Accommodation is non-refundable.
NIS will accept students with types of visa in accordance with Home Office regulations for courses of 30 days maximum.
Insurance and liability
Students and their possessions are not insured by Newcastle International School. We will not be held responsible or accept liability whatsoever for any accidents, loss or damage to their belongings however they are caused or sustained during the course.
It is advisable that all students take out their own personal travelling insurance to cover any unforeseen circumstances.
Data protection policy:
Newcastle International School of English will always practice to comply with the relevant legislation in regards for keeping all employers, student information and other personal information in compliance with Data protection Act 1998.
NIS will keep your information in electronic and paper format.
Some of the personal information supplied will be passed on to accommodation providers or the airport meeting service.
Under UK law, we must give information to the UK Home Office if required to do so.
In order to fulfil our obligations to the student, and, in some cases, to the British authorities, it is necessary for us to see and copy the student’s passport (and visa if applicable), to have contact details for the student in Newcastle or the UK, and to have details of a contact person. The student must therefore agree to provide these details and inform the school of any changes.
Students and/or parents are reminded of the need to disclose medical information about the student to the school when the application is made and to enquire prior to enrolling whether the school and accommodation facilities are suitable for the individual’s needs.
About the school
The school opens from Monday to Friday from 8:30 to 17:00.
The school will be closed on Saturdays and Sundays.
The school will be closed one week during Easter holidays and 10 days during Christmas holidays. During these periods there will be no courses. We won’t accept any booking for courses starting during these periods.
The school will be closed during Public and Bank holidays. There is no reduction in course fees for courses which include Public and Bank Holidays.
This statement discloses the privacy practices for the entire website.
Newcastle International School of English has adopted a set of information management guidelines which forms the basis of our customer relationships. Any changes to these policies will be posted here on this web site.
What information does Newcastle International School of English gather about you?
We require that potential customers supply personal information, including name, address telephone/fax number and email address, age, mother tongue, any prevailing medical conditions or dietary requirements when contacting us.
What does Newcastle International School of English do with the information it gathers?
All the information you supply will only be used by the staff of the school to provide the services you have requested. Information will not be passed to anyone else. Financial details will only be used to access fees, according to your instructions.
Information will be stored for a minimum of one year, up to a maximum of five years, and may be used to keep you informed of new products or special offers.
Upon request, we will remove any subscriber and his/her personal information, from our records.
Web Pages visited will be logged for the purpose of improving navigation and marketing of the website.
Does Newcastle International School of English share this information?
We do not release personal information about any of our clients, or potential clients to any third parties.